What are Enterprise (Starter) Accounts?
Enterprise (Starter) accounts are a streamlined version of ComplyFlow designed for smaller organisations that want to try out ComplyFlow's core compliance management features without the full complexity and cost of a Pro account.
Currently Available In: Australian data centres only (additional regions coming soon)
Account Types Comparison
Feature | Enterprise (Starter) | Enterprise (Pro) |
Staff Users | 5 included (additional $35 p.a. each) | Unlimited |
Sites | 5 maximum | Unlimited |
Inspection Templates | 5 maximum | Unlimited |
Incident Types | 1 (can edit existing questions) | Unlimited |
Suppliers | Unlimited* | Unlimited |
Forms Creation | Cannot create forms (AI Prequal template) | Full form creation |
Microsoft SSO | ✅ Sign up and login | ✅ Full SSO integration |
*Suppliers pre qualification includes company categories and insurance documents only (Supplier pays model). Worker roles and documents require Worker licences.
Key Features
✅ What's Included
Core Compliance Management: Site management, contractor tracking, incident reporting
Staff Collaboration: Invite up to 5 team members to collaborate
Inspection Tools: Create and manage up to 5 inspection templates (2,000 Inspections p.a. included)
Supplier Management: Unlimited supplier invitations (with category restrictions)
Microsoft Integration: Sign up and login with Microsoft accounts
Mobile Access: Full mobile app functionality
Document Management: Upload and categorise site documents
Basic Reporting: Standard safety statistics and compliance reporting
❌ What's Not Included
Advanced Form Creation: Cannot create custom forms (limited to AI Prequal templates)
Unlimited Sites: Maximum of 5 sites per account
Multiple Incident Types: Limited to 1 incident type (can modify existing)
Advanced Integrations: Limited third-party integrations
Premium Support: Standard support only (30 days)
Pricing Model
Base Plan
5 Staff Users: Included in base plan
5 Sites: Included in base plan
5 Inspection Templates: Included in base plan
Additional Costs
Extra Staff: $35 per user per year (beyond the included 5)
Site Limits: Upgrade to Pro required for more than 5 sites
Template Limits: Upgrade to Pro required for more than 5 templates
Supplier Billing
Contractor Pays Model: Suppliers pay $79 for prequalification if they don't already have one in ComplyFlow
Getting Started
Who Should Use Starter Accounts?
Small to Medium Businesses managing up to 5 sites
Growing Companies wanting to trial ComplyFlow features
Cost-Conscious Organisations needing basic compliance management
Australian Businesses (currently limited to Australian data centres)
Account Registration Options
Email Registration: Traditional email and password signup
Microsoft SSO: Sign up using your Microsoft business account
Account Management
Upgrading Your Account
When you outgrow Starter limitations, a ComplyFlow Admin will help you upgrade to Enterprise (Pro):
Manual Process: Contact support for account upgrades
Seamless Transition: All data and settings are preserved
No Downtime: Upgrade happens without service interruption
Plan Notifications
The system will notify you when you reach plan limits:
Staff Limits: Notification when adding your 6th user
Site Limits: Warning when trying to add more than 5 sites
Template Limits: Alert when attempting to create additional templates
Regional Availability
Current Availability
Australia: Fully available with local data centre hosting
New Zealand: Available (hosted in Australian data centre)
Coming Soon
North America: United States and Canada
Europe: United Kingdom and European Union
Asia Pacific: Additional regional data centres
Note: If you select a country outside Australia/New Zealand during registration, your account will be created in the Australian data centre with a notification about future regional expansion.
Support and Resources
Getting Help
Knowledge Base: Comprehensive guides and tutorials
Email Support: support@complyflow.com.au
Intercom Chat: In-app messaging for quick questions
Next Steps
Registration Methods Guide: Choose between email or Microsoft SSO registration
Organisation Setup Guide: Complete your company and user profile setup
Onboarding Guide: Get started with your first inspections and site management
Frequently Asked Questions
Q: Can I upgrade from Starter to Pro later?
A: Yes, upgrades are handled manually by ComplyFlow Admins. All your data and settings will be preserved.
Q: What happens if I exceed the 5-staff limit?
A: Additional staff members will be automatically charged at $35 per user per year. You'll receive email notifications about the additional costs.
Q: Can I invite unlimited suppliers?
A: Yes, but suppliers are limited to company categories and insurance documents only. Worker roles and documents require Worker licences.
Q: Is Microsoft SSO required?
A: No, Microsoft SSO is optional. You can register with a traditional email and password if preferred.
Q: When will other regions be available?
A: Additional regions are planned for future release. Currently, all accounts are hosted in Australian data centres.