This guide walks you through requesting a key as a Worker or Staff User in the Live Access app.
Need more information on Torus setup? See How to Set Up Torus Key Cabinet Integration in ComplyFlow
Steps to request a key as a Worker:
1. Sign in to the Site and go to Key Requests
Make sure you're logged in to the Live Access app on your device, then sign in to the Site.
Tap the Request a Key button, or go to Left Slide-over Panel > Key Requests > Request a Key.
Need help signing in to a Site? See Signing In & Out of the Live Access App | ComplyFlow Help Center
2. Request an Access Group
Select the Access Group you need access to.
Seeing a feedback message instead of keys? See User Feedback Messages in Live Access Key Requests
After you select an Access Group, a message confirms that your request has been sent. You'll be notified when it's reviewed. If you don't get a response, contact your Site contact.
The Access Group you requested disappears from the list, which shows the request is being processed.
For more detail on how your request is processed, see How to Approve Keys as an Area Supervisor
3. Wait for approval
Stay signed in to the Site so your request isn't cancelled.
If your request is approved, you'll get an SMS with a PIN for the key cabinet, sent to the phone number you use for Live Access. You'll also get an email with the PIN.
Important: If you leave the Site before your request is accepted or declined, or after it's accepted, your request is removed. You can request access again when you sign back in to the Site.
To check the status of your requests, go to Left Slide-over Panel > Key Requests.
No circle next to the Access Group: the Area Supervisor hasn't accepted or declined the request yet.
A green circle
means the request has been Accepted.
A red circle
means the request has been Declined.