This section is designed to help you navigate through our online training modules and induction processes. Below, you will find answers to frequently asked questions, addressing key topics from accessing your training course to completing it.
1. Where can I find and undertake the online inductions?
You can find the online test(s) on your dashboard. Use the (1) Requirement Type filters on the top part of your dashboard, select (2) Training and Inductions to narrow down the requests, and select (3) Done. You should be able to see mandatory online induction/s, just select the (4) Complete Training button beside the alert to start.
2. Why do I have to take the online inductions?
If you do not pass the online test(s) or do not attempt them you won’t be able to go and work on-site, so to have access to the site and begin your work, you must take the required test(s).
3. My online induction has expired. How do I do it again?
When an online induction expires, it shows again as a requirement on the worker's dashboard, and the worker can retake it themselves. To retake it:
Log in to ComplyFlow (the worker logs in to their own account).
On the dashboard, select Requirement Type, then Training and Inductions, then Done.
Select Complete Training next to the induction.
If the induction does not show on the dashboard, check that the worker's licence is current. An expired licence must be renewed first; the induction request appears after that.
Face-to-face site inductions are booked differently. See Face to Face Site Inductions.