1. Can I register myself for induction?
After providing all requested documents, yes you can register yourself for the available induction course(s). Once registered for at least an induction course, the dashboard alert will no longer be available. To register for another induction course, you should contact the project staff members or the client.
Note: This is only applicable to company administrators. For workers to be registered, they should contact their company administrator for further assistance.
2. Who can register me or the workers for site induction?
The administrator(s) of the company can register the workers for site induction once all documents and photo requests are uploaded and approved.
3. How do I register my workers for induction?
Once all requested documents are uploaded and approved, you will be given the possibility to register your workers via the dashboard for a future induction course where there are available free seats. The dashboard alert will no longer be available once you have registered them for an induction course. If you need them to register for another induction course, please contact a Project staff member or the client and they will do it for you.
4. I can’t register my people for the induction but they need to go on-site ASAP.
If you cannot register your workers for induction, it means that either you or the worker did not upload their photo (if requested) and all the requested documents via the dashboard. Another reason is they did not take the online inductions if there are any available or the documents are not approved yet. Once all the requested information is uploaded and approved, you will have the possibility to book your workers for induction.
5. I cannot book my workers for a site induction even if they are all compliant, I don’t have the dashboard alert, what can I do?
If you cannot register your workers for induction, please check that they are assigned to the project/site. In order to do that, go to the worker's list > select the View button. In the Compliance Settings tab select the Manage button next to the client then scroll down to the PROJECT/SITE table > select the site from the drop-down list then select the the Assign Sites button to save.
6. I need to change the date for the induction I have booked myself, how can I do it?
In order to change the date, go to the Training tab and select Offline Sessions. In the List Session table if there are any other available sessions select the Change button next to the person’s name, select a new course, and select the Change button to apply changes.
7. One of my workers is registered for an induction but can’t go. Can I swap them for someone else?
If you need to swap your workers for the induction course follow steps 3 and 4 in the Self-Serve Induction guide.
8. How can I transfer inductions?
Please send an email to support (support@complyflow.com.au), including the user ID and the name of the company where they were previously employed.