How to Request Support
If you encounter an issue or have a question regarding ComplyFlow's functionality, please contact our dedicated Support Team via email support@complyflow.com.au or use our Live Chat Support if it's enabled for your client.
Provide Details
To help expedite our Support Teams resolution of issues, please include as much information as possible so we can investigate. This prevents back and forth emails and leads to a faster resolution.
Important information if applicable:
ComplyFlow Identifying Number - Everything in ComplyFlow has a unique identification number. This shows differently in all areas however most commonly is referred to as 'ID'. You can see this from the registers in a column and is available in all lists including Worker, Inspection, Form, Supplier and Incident to name some.
Supplier details - ABN, Company Name, Trade Name
Expected vs. actual outcomes - Describe what you intended to happen and what occurred instead
Screenshots - Include relevant images or videos to illustrate the issue
Steps taken - Outline the actions you have performed leading up to the issue
Tracking Your Support Request
If you email our Support Team, a Service Desk ticket will be created. This ticket is trackable and can include other participants if oversight or feedback is required.
Avoid adding new issues to existing email threads or ticket chains. New issues should be submitted separately, allowing us to track, manage, and resolve them efficiently.
Response Time & Resolution
Our support team has the time, expertise and resources to assist with prompt issue resolution. You can generally expect:
An automated acknowledgment of your request within 2-3 minutes
A response via return email with instructions or relevant User Guides to assist you within 24 hours (Complex issues may require additional time)
This approach will ensure Staff receive timely and effective support on our platform.