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Logging in to Live Access
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Written by Support
Updated over 6 months ago

The first time you open the app you will be required to verify your identity via your phone number. The number you enter must already be on your profile in ComplyFlow.

1. Enter your mobile phone number (1) and select Get PIN (2).

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If your phone number is not working check out our troubleshooting page here.

2. Confirm you want to receive the Access PIN.

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3. The 6 digit pin will come via text message. Check the text, then go back to the app to enter the pin and select Submit.

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You may be taken back to the original screen to enter your phone number. If this happens you can select Already got a PIN below.

4. Select the Site or Project you would like to sign in to.

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If no Sites are shown, you might not have been assigned to a site or project. Please contact your administrator to assign you one.


​Check this guide for Signing in and Out of Site.

You may be requested to share your location with the App. Some clients will require this at sign in.

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