Sometimes Live Access might have trouble finding where you are located. If the GPS location of your blue dot on the map is inaccurate or the blue dot is not showing up, here are some things you can do to help fix the problem.
See your current location on the map
On your Android phone or tablet, open the Live Access app
.
You’ll see a blue dot, which shows where you are. If you don’t see a blue dot, go to the bottom and tap Your location
.
How Maps finds your current location
Maps estimates where you are from sources like:
GPS: This uses satellites and knows your location up to around 20 meters. Note: When you're inside buildings or underground, the GPS is sometimes inaccurate.
Wi-Fi: The location of nearby Wi-Fi networks helps Maps know where you are.
Cell tower: Your connection to a cellular network can be accurate up to a few thousand meters.
Turn on high-accuracy mode
To help Google Maps find your location with the most accurate blue dot, use high-accuracy mode.
On your Android phone or tablet, open the Settings app
.
Tap Location.
At the top, switch location on.
Tap Mode
High accuracy.
More ways to improve location accuracy
If your location is still wrong, here are some things you can try.
On your Android phone or tablet, open the Settings app
.
Choose Wi-Fi.
At the top, slide Wi-Fi on.
To restart your Android phone or tablet, turn it off and on.
Turn your phone or tablet off: Hold down the power button
Power off.
Turn your phone or tablet on: Hold down the power button until your device turns on.
If your blue dot's beam is wide or pointing in the wrong direction, you’ll need to calibrate your compass.
On your Android phone or tablet, open the Google Maps app
.
Make a figure 8 until your compass is calibrated. You should only have to do this a few times.
The beam should become narrow and point in the right direction.
What the blue dot means
The blue dot shows you where you are on the map. When Google Maps isn’t sure about your location, you’ll see a light blue circle around the blue dot. You might be anywhere within the light blue circle. The smaller the circle, the more certain the app is about your location.
Notes:
If the blue dot is not showing, or the dot is gray, this means that we can’t find your current location and we’re showing you the last location you visited.
If there’s something between you and cell towers, like a parking garage or tall buildings, your blue dot might not be accurate.
See your location on other sites and apps
To see your location in Google Maps on other sites and apps, follow the steps above. However, some things will be different:
You will use a different site or app, not Google Maps.
You first need to give location permission to the site or app used, not Google Maps.
If you opened Google Chrome or Safari, you'll only find your location on secure web pages. You'll see "https" in the address bar.